Privacy policy

Last updated: 21 October 2026

Closet London operates this online shop and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a carefully curated shopping experience (the "Services"). Closet London uses the Shopify platform, which enables us to provide the Services. This Privacy Policy describes how we collect, use and share your personal data when you visit, use or make a purchase or other transaction through the Services, or otherwise communicate with us. If there is a conflict between our Terms and Conditions and this Privacy Policy, this Privacy Policy prevails as regards the collection, processing and disclosure of personal data.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand how your data is collected, used and shared as described here.

Personal data we collect or process

"Personal data" means information that identifies you, or can reasonably be linked to you or another person. It does not include anonymous or anonymised information that does not identify you and cannot reasonably be linked to you. Depending on how you interact with the Services, where you live and to the extent permitted or required by applicable law, we may collect or process the following categories of personal data, including inferences drawn from them:

  • Contact details, including your name, address, billing address, delivery address, telephone number and email address.
  • Financial information, including payment card details, transaction details, payment method, payment confirmation and other payment information. Card details are processed by our payment providers and are not stored by us.
  • Account information, including your username, password, security questions, settings and preferences.
  • Transaction information, including items you view, add to your bag, add to a wishlist, purchase, return, exchange or cancel, and your previous transactions.
  • Communications with us, including information you provide, for example when you contact customer service.
  • Device information, including information about your device, browser or network connection, your IP address and other unique identifiers.
  • Usage information, including information about how and when you interact with or navigate the Services.

Sources of personal data

  • Directly from you, for example when you create an account, visit or use the Services, contact us or otherwise provide us with your personal data;
  • Automatically through the Services, for example from your device when you use our products or services or visit our website, and through cookies and similar technologies;
  • From our service providers, for example when we engage them to provide certain technologies and, in doing so, they collect or process your personal data on your behalf;
  • From our partners or other third parties.

How we use your personal data

  • Providing, personalising and improving the Services. Performing our contract, processing payments, fulfilling orders, remembering your preferences, sending account-related notifications, managing returns and exchanges, and providing a personalised shopping experience, for example by recommending related products.
  • Marketing and advertising. Sending marketing, advertising and promotional messages by email, text message or post, and showing you online adverts based on your related activity. You can opt out of marketing at any time.
  • Security and fraud prevention. Authenticating your account, providing a secure payment experience, and detecting and preventing fraudulent or illegal activity.
  • Communicating with you. Providing customer support and maintaining our business relationship with you.
  • Legal reasons. Complying with applicable law, responding to lawful requests from authorities, and enforcing our rights.

Cookies

We use cookies and similar technologies to make the website work, to remember your preferences, to measure how the website is used and, where you consent, for marketing and advertising purposes. You can manage your cookie preferences through the cookie banner on our website and through your browser settings.

How we share personal data

In certain cases we may share your data with our service providers (for example Shopify, payment processors and delivery companies), with business and marketing partners and, where you request or consent to it, with other third parties. Data may also be shared in connection with a business transaction (for example a merger) or a legal obligation.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal data about your access to and use of the Services in order to provide and improve the Services for you. To learn more about how Shopify uses your personal data, please visit the Shopify Consumer Privacy Policy. Depending on where you live, you may be able to exercise certain rights through the Shopify Privacy Portal.

Children's data

The Services are not intended for use by children, and we do not knowingly collect personal data from children under the age of 13 (or such higher age as applies in your jurisdiction).

Your rights and choices

Under the UK GDPR and the Data Protection Act 2018, you have the right to access your personal data, to have it corrected or erased, to restrict or object to its processing, to data portability, and to withdraw your consent at any time. You can also manage your communication preferences, for example by unsubscribing from promotional emails. To exercise any of these rights, please contact us using the details below.

Complaints

If you have a complaint about how we process your personal data, please contact us first. You also have the right to complain to the Information Commissioner's Office (ICO), the UK data protection authority, at ico.org.uk.

International transfers

Your personal data may be transferred to, stored and processed in countries other than the one where you live, subject to appropriate legal safeguards.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be published on this website and we will update the "Last updated" date.

Contact

If you have any questions about our privacy practices or this Privacy Policy, please write to us: info@closetbudapest.com.